Acknowledgment
Form
New Clients Must Read & accept Prior to Services. If we don't have proof that you have read, understood, and accepted the conditions set forth here (meaning either a printed and signed form or explicit confirmation via text message or email), we won't lay a hand on your vehicle.
Sorry y'all; it's a litigious world.
OWL Detailing seeks to provide the best detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.
By scheduling any service with OWL Detailing you hereby agree to all terms listed on said agreement.
1. If you have requested an appointment, or requested pick up and drop off services, and the previously agreed upon conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, a $25 rescheduling fee will be added to the final bill.
2. If you have scheduled an appointment at our location, please understand that it is not a “detail shop” but our garage at our home that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.
3. We require payment in full on the day of the scheduled service, before work begins. If the customer is not present they can leave payment in cash or check (known clients only), or can pay in advance through Venmo @owldetailing .
4. We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in a $50 cancellation fee.
5. We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.
6. We reserve the right to require a $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.
7. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
8. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.
9. Our estimated time of arrival for pick up and drop off services may depend on the weather, traffic, or other unforeseen circumstances.
10. We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival (if you have opted for pick up and drop off services), and make sure the weather permits us to work.
11. We will contact you on the day of the appointment if we are running late or ahead of schedule.
12. Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of details. Any remaining articles will be bagged and left in the vehicle, since one owl’s trash is another owl’s treasure. You can decided what to keep, where to keep it, and what to discard.
13. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we commence work. Should the car seat be left in the vehicle, we will do our best to clean around the car seat but can’t promise your total satisfaction.
14. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location. The package quotes on our website (owldetailing.com) represent a baseline for vehicles of average cleanliness. Excessively dirty vehicles will entail extra charges to be agreed upon by the owner and the detailer.
15. We reserve the right to amend any price during the detailing should the level of work required dictate a greater charge than the original price. Be honest with us about the vehicle's condition and this outcome is very unlikely. A deal's a deal... but nobody likes to feel exploited.
16. A minimum of 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials. We reserve the right to reject any vehicle in what we deem excessively bad condition. A carpet extractor is incapable of magic.
17. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
18. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult you on what can and cannot be done in regard to your vehicle's interior.
19. Odors cannot be removed by cleaning alone. If chemicals, scrubbing, vacuum extraction, and ozone can’t get the odor out, you may be in a classic episode of Seinfeld (S4 E20). We will try our best to make it go away, but some stinks are just there to stay.
20. When it comes to windows we aim for clarity and cleanliness. But from time to time and depending on temperature, windows may have a film and appear dirty even after extensive cleaning. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.
21. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
22. We will only clean engine bays and sunroof/moon-roofs upon the specific request of the customer.
We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moon-roofs due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.
23. If you ask to have your headliner cleaned, this service is carefully performed, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.
24. We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.
25. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
26. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without compromising the clear coat.
27. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced. If you have selected a trim dressing service, we will try our best to restore the plastic to its original color.
28. Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safely hand washing.
29. We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
30. We will not tolerate any verbal or physical abuse under any circumstances and will take all reasonable preventive actions should any such behaviors be encountered.
31. For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings
32. If we have applied a graphene coating to your vehicles paint, trim, wheels, or glass and you opt-out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure. Please consider having us maintain your vehicle coating every 3-4 months so as to ensure it’s durability for the next 1-5 years.
33. We recommend our Gold Package detailing service at least once a year if not more, to keep your vehicle looking it’s best.
34. If you choose to have your vehicle maintained every 3-4 months by us, and for some reason due to either the weather or your schedule, your vehicle’s maintenance detail has not been performed and has passed the 6-month mark, we recommend starting over with a Gold Package to reset the detail maintenance program.
35. If you schedule and purchase a mobile rinseless wash and protect service, please know that this service is intended for mildly soiled vehicles only (light dirt, pollen, dust, road grime, etc.). By its nature, a rinseless wash is not appropriate for heavily soiled paint and wheels (mud, tar, lichen, mold, embedded brake dust, etc.) and owners of heavily soiled vehicles should instead schedule a full wash and perhaps even a decontamination wash to attain optimal results. We reserve the right to cancel without penalty any appointment where the scheduled vehicle cannot be safely cleaned via our mobile rinseless wash method.
Do you want to include Sunroof/Moon-Roof Track Engine Cleaning, accepting all and any responsibility for any possible damage or leaking?
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Have you read all of this acknowledgment form?
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Date__________________________________